To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 14 days of receipt of your shipment.
- They must be in original condition
- For clothing, unwashed and unworn
- In the original packaging with tags attached
Free gifts or promotional items are not returnable!
If you think there is a Fault with your item/s or item/s missing from your delivery contact us within 48 Hours of delivery for assistance.
Our Full Returns Policy - Please Read before starting your Return!
RETURN & EXCHANGE POLICY
Returns @ The Baby Place are easy x If you don't want what you have ordered, just fill in the returns label and ship it on back to us. As we keep our costs as low as possible to pass on to you, we cannot pay for your return delivery, but please do if possible use a tracked service for your returns as we cannot be held responsible for items that go missing or come back to us damaged.
All we ask from you is that the item/s being returned are in perfect condition, with tags and packaging still intact, and baby clothes, & socks unworn of course, and any baby gifts intact and unused. If you send back an item to us that has clearly been worn or is deemed as being unfit for re-sale, I'm afraid we won't be able to give you a full refund and may have to return the item to you. Of course if you received something that is faulty (we check and double check before shipping , but may miss a manufacturing fault on the odd occasion) just let us know via our contact page / email or chat box and we can address the problem and either arrange an exchange or return for you.
- You have 14 days from the date of you receiving your goods to return any unwanted items
If you do not return the goods in satisfactory condition we reserve the right to part-refund or refuse refund of the returned goods.
If you cancel an order once the goods have been shipped we are unable to refund you until the items are returned to us at your own expense.
We do not pay for return postage costs, Original postage charges are also non Refundable i.e : the Standard shipping costs you initially paid on ordering. We will not refund any shipping for Free Shipping orders or extra shipping costs i.e. Express / Next Day or International Delivery.
- Please allow time for your goods to arrive back with us. We will then check the items and issue your refund if requested. You will receive an email notifying you of the Refund. Please allow 3-5 days for the refund to show back in your account.
Are there any charges for return?
- There are no extra charges for return
- Original shipping charges are non-refundable
- You are responsible for the charges of the return shipping
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 5 working days.
Exchange and Item
If you would like to Exchange your item/s that's not problem at all - simply choose which item or size you would like and our exchange system will take care of it for you.
*Please note - we will honour 1 x Exchange of an item or items - If you require further exchanges we will have to charge you for shipping on the exchange.
** If you Return an Exchanged item for Refund we will deduct the shipping cost of sending the exchanged item from your refund